At GeeksITcare, we strive to provide our customers with the best possible service. If you are not entirely satisfied with your purchase, we’re here to help.

Refund Eligibility

Our refund policy varies depending on the type of service or product you have purchased. Please refer to the specific terms and conditions outlined at the time of purchase for details on eligibility for a refund.

Services

For services rendered, such as consulting, technical support, or custom software development:

• Refunds may be granted on a case-by-case basis, depending on the circumstances and the nature of the service provided.
• If you are dissatisfied with the service you received, please contact us promptly to discuss your concerns and explore possible solutions.
• Refund requests will be considered within a reasonable timeframe from the date of service delivery.

Products

For tangible goods, such as hardware devices or software licenses:

• Refunds may be available if the product is defective or damaged upon receipt.
• To be eligible for a refund, the product must be returned in its original packaging and in the same condition as when you received it.
• Refund requests must be submitted within a specified timeframe from the date of purchase, as outlined in the product’s terms and conditions.

Digital Products

For digital goods, such as software downloads or online courses:

• Refunds may be granted if the product does not meet the specifications or expectations outlined at the time of purchase.
• Refund eligibility may vary depending on the licensing terms and usage restrictions associated with the digital product.
• Please review the terms of service and refund policy provided with the digital product for more information.

How to Request a Refund

To request a refund, please contact our customer service team with your order details and the reason for your refund request. We will review your request and communicate any additional steps or requirements necessary to process your refund.

Refund Processing

Once your refund request is approved:

• Refunds will be processed using the same method of payment used for the original purchase, unless otherwise specified.
• Please allow a reasonable processing time for the refund to be credited to your account.

Contact Us

If you have any questions about our refund policy or need assistance with a refund request, please contact us at contact@email.com or through our customer support channels.

Changes to This Policy

We reserve the right to update or revise our refund policy at any time. Any changes will be effective immediately upon posting the revised policy on this page. We encourage you to review this page periodically for the latest information on our refund policy.